Track My Order

Looking for your order status? You can easily track your package in a few simple steps:

Locate your Tracking Number from your Shipping Confirmation Email.
Visit our logistics partner site: Click here to Track on 17TRACK.
Paste your tracking number to view full delivery details.

Note: It may take 1-3 business days for tracking details to update after your order has been dispatched.

Frequently Asked Questions

Where can I find my tracking number?

Once your package is shipped, we will send you an email containing your tracking number and carrier details.

How long does processing and shipping take?

Orders are typically processed within 3–5 business days. Once shipped, standard delivery usually takes 5–10 business days depending on your location. You will receive a tracking link via email as soon as your package is on its way!

Why is my tracking information not updating?

Logistics updates may take 24–48 hours to display after the shipping label is created. If there is no update after 5 business days, please feel free to reach out.

Need help with your order?

If you have any questions or can’t find your tracking number, please contact our support team at joybondpals@gmail.com with your Order ID.

What should I do if my package says "Delivered" but I haven't received it?

First, check with household members or neighbors, as well as safe spots around your porch or yard where carriers often leave packages. If it still hasn't turned up after 24 hours, contact your local postal service or reach out to our support team immediately.

Can I change my shipping address after placing an order?

We process orders quickly to get them to your furry friends as soon as possible! Please contact us within 2 hours of placing your order if you need to make any address changes.

Need Assistance? We're Here to Help!

If you have any questions about your order or can't find your tracking number, our support team is always ready to assist you.

📩 Email Us: joybondpals@gmail.com