How do I personalize a gift?
Choose a product and follow its available personalization options. Some gifts use a photo; others use names or prepared design choices.
What photo should I use?
Choose a clear photo in natural light with your pet’s face visible. Avoid strong filters, motion blur, and cropped ears.
Can I personalize a gift for a cat or rabbit?
Browse the available styles and check the options on the product page. Contact us if you are unsure which gift is suitable.
Can I change my order?
Contact us with your order number as soon as possible. We will check whether a change is possible based on the order’s production status.
Where do I find delivery information?
The shipping policy and checkout provide the applicable delivery information. If your gift is for a particular date, contact us before ordering.
What if something is wrong with my order?
Contact us with your order number and clear photos of the issue so we can review it with you.